Terms of Use

Our products and services are strictly intended for professional use only (B2B).

By placing an order, you confirm that you are acting as a business or in a professional context. This declaration is legally binding. As a result, consumer protection laws (including the EU right of withdrawal) do not apply.

In case of false declaration, the Company may refuse access, cancel the license, and deny any refund or legal claim.

All content published on the VOLIXTA website (including texts, images, graphics, logos, videos, and software) is the exclusive property of HELLO SITE LLC, unless otherwise stated. Some design assets or illustrations may be sourced from platforms such as Freepik under a valid premium license. Any reproduction, modification, or distribution without prior written consent is strictly prohibited and may result in legal action.

VOLIXTA is provided under a proprietary license. The Software is licensed, not sold. Upon purchase, installation, or activation, you are granted a personal, limited, non-exclusive, non-transferable license to use the Software strictly in accordance with your subscription plan.

All source code, design elements, and related intellectual property are and shall remain the exclusive property of the software publisher HELLO SITE LLC. You are expressly prohibited from reselling, redistributing, sublicensing, renting, leasing, modifying, reverse-engineering, decompiling, disassembling, or publishing any part of the Software or its underlying code, in whole or in part.

Any unauthorized use constitutes a material breach of this Agreement and may result in immediate license suspension or termination, without refund, as well as potential legal action. Copyright infringement claims will be handled in accordance with applicable laws, including the Digital Millennium Copyright Act (DMCA).

We reserve the right to revoke any license without refund in the event of:

1. False or misleading declarations during purchase or agency verification
2. Unauthorized resale or redistribution
3. Violation of intellectual property laws
4. Misuse of multi-site license tiers
5. Any form of suspicious or fraudulent activity

Legal proceedings may be initiated if necessary.

• The plugin is provided “as is” with no guarantees of compatibility or bug-free operation
• We are not responsible for any losses, including business, financial, or data-related
• Use of the plugin is at your own risk

A valid license key is required to activate VOLIXTA.

All licenses include updates, new features, and technical support according to the selected plan.

Show prices in:

🔒 Note: The “Agency 100” and “Elite” licenses require prior manual verification (see Section 8).

Plugin updates are provided for life. Support is available for a limited time based on your plan, and includes a fixed number of support tickets per year (non-cumulative).

• 📌 Note for international visitors: Please visit our international platform where pricing is listed in EUR:

International website: www.agence-hello-site.com (If you’re visiting from Armenia, please note that access may be restricted.)

Organizations and agencies requiring more than 50 site licenses may request a custom agency license by completing our Custom Agency License Application.

To apply, you must provide:

• Your agency’s official website
• A verified LinkedIn profile (individual or business)
• Business registration linked to an official public registry
• A professional email (used to create your license account)

All requests are reviewed manually before approval.

Once approved, a Verified Agency Account may be created, allowing future agency purchases without repeating the verification process.

We reserve the right to refuse or revoke any custom license in cases of false information, abuse, or violation of the license terms.

Every VOLIXTA license includes a fixed number of support tickets, depending on your plan. Support is provided exclusively via email and is available in English, French, and Armenian.

Support allocation by license tier:

Support includes:

• Setup assistance
• Configuration and usage guidance
• Bug reports related to VOLIXTA

Support does not include:

• Custom development or feature creation
• Resolving issues caused by third-party plugins/themes
• Advanced debugging unrelated to VOLIXTA

Support tickets renew annually during the included support period. Unused tickets do not carry over to the following year and cannot be accumulated.

Additional ticket packs:

• 10 tickets → €50 (≈ $59)
• 25 tickets → €100 (≈ $115)

After the included support period expires, plugin updates will remain available according to your license type. Additional support can be obtained by purchasing a ticket pack.

Please note that VOLIXTA (volixta.com) does not process payments directly. All transactions are securely handled via our parent company’s official website: www.agence-hellosite.com, operated by HELLO SITE, the company behind VOLIXTA, where payment processing, account creation, and license management are handled.

Upon successful payment, you will gain immediate access to your customer dashboard on the company website, where you can manage licenses, downloads, invoices, and orders.

Eligible license upgrades are available for 30 days from the original purchase date. During this period, you may upgrade to a higher plan or switch from a yearly license to a lifetime license by paying only the price difference between the two plans.

After the 30-day upgrade period has expired, upgrade options may no longer be available from your customer dashboard.

The Company reserves the right to use third-party payment processors and gateways to securely process transactions.

We do not store or have access to your full credit card information. All payments are processed through secure payment providers using industry-standard security measures.

Accepted payment methods: Visa and Mastercard.

⚠️ Important: Our products are intended for professional use only. As such, your purchase is not subject to consumer refund rights or the EU withdrawal directive (14-day cooling-off period). Refunds are granted only under specific technical conditions, as outlined below.

We offer a 14-day refund policy under specific conditions:

• You must have encountered a technical issue that prevents core plugin functionality
• Your environment must meet technical requirements: WordPress 5.8+, PHP 7.4+, MySQL 5.7+, and jQuery must not be disabled or removed from your WordPress installation
• You must have contacted our support and allowed a chance to resolve the issue
• Our team must confirm the issue is critical and unresolvable

Refunds are not granted for:

• Change of mind
• Theme or third-party plugin conflicts
• Misconfiguration or lack of understanding
• Failure to review documentation or demo

Refunds are issued only to the original payment method. Processing may take 5–15 business days depending on your bank. You must contact us using the same email you used for your order.

These Terms of Use are governed by the laws of Armenia. Any legal disputes will be handled in the courts of Armenia.

If you lose access to your account due to an incorrect or inaccessible email address used during registration, you may be required to provide a valid form of government-issued ID in order to verify your identity and restore account access.

We reserve the right to deny recovery requests if identity cannot be verified.

We only collect personal information necessary for license management, support, and order processing. This includes your name, email address, purchase data, and website URL where the license is activated. All personal data is handled in accordance with applicable data protection laws. We do not sell or share your personal data with third parties. We may occasionally contact you with product updates or promotional offers. You may unsubscribe at any time using the link provided in each communication.

By using our plugin and services, you consent to the collection and processing of your data as described in our Privacy Policy.

We reserve the right to update or modify these Terms of Use at any time. Your continued use of the plugin after such changes constitutes your acceptance of the revised Terms.

Thank you for choosing VOLIXTA and using it responsibly.

VOLIXTA is developed and distributed by:

• Company: HELLO SITE LLC
• Address: 70 Yervand Kochar St., Kentron 0070 Yerevan, Armenia
• Contact: contact@hello-site.com